Pressroom

Road accidents are an unfortunate reality that is both frustrating and inconvenient. The conventional process of waiting for an assessor, filling out paperwork and dealing with the aftermath of an accident can all be overwhelming. Claimee from HNB General Insurance is a simplified digital solution that will take you just a few minutes to initiate a claim. This solution is powered by DigiEye, a renowned company that enables digital services and solutions to corporates. "With Claimee, our customers no longer have to worry about the hassle and stress that comes with a road accident," said Mr. Sithumina Jayasundara, CEO of HNB General Insurance. "By simply making a phone call, our customers can initiate the claim process within minutes.” Over the years HNB General Insurance has been proactive in embracing technology and providing customers with the best and most convenient solution – especially during moments of stress. "At HNB General Insurance, we're committed to providing our customers with the best possible experience and Claimee is just one example of that. We know that accidents can be stressful, which is why we're excited to offer our customers a tool that makes the claims process as easy and stress-free as possible”, added Mr. Jayasundara. Claimee is now available to all HNB General Insurance customers. Customers are encouraged to take advantage of this new solution – which can be accessed in just a few steps. The mechanism includes calling 0114 883 883 in the event of an accident, the link to the Claimee portal will be shared and the customer can connect with an HNBGI agent, thereafter, the customer can then capture and upload images and videos of the accident and its surroundings. Lastly, confirmation of the settlement offer or instructions on how to obtain a repair quotation will be shared with the customer. Speaking about the solution, Mr. Lasantha De Alwis, Chief Technical Officer/General Manager - HNBGI, opined, “Claimee is an important step towards HNB General Insurance’s digital transformation. We have always looked for ways to use technology to make things easier for our customers. Claimee is designed to be simple and user-friendly, making the claims process as easy as possible for HNB General Insurance customers.”

HNB Assurance and HNB General Insurance celebrated the Sinhala and Tamil new year with its staff at the Malay Grounds, Colombo on the 21st of April 2023. This highly anticipated event included a variety of fun-filled activities and traditional “Avurudu” games that brought all teams together, after a hiatus of three years. The “Avurudu” celebrations took place against the backdrop of HNB Assurance Group’s outstanding performance during the previous year, which gave added significance and meaning to the event. As an organization committed to promoting inclusivity and cultural diversity, HNB Assurance group, over the years have made a conscious effort to celebrate religious, cultural, and traditional events to bring their staff together and foster a sense of community within the organization. All participants expressed their delight as they were able to celebrate the Sinhala and Tamil new year together after a long break. Keeping the spirits up and maintaining the morale of the organization at an optimum has been a challenge over the past couple of years for various reasons. However, this event was an opportunity to embrace normalcy and give the HNBA and HNBGI teams a reason to celebrate – recognizing their tremendous dedication and hard work, which has largely contributed to the success of the group. The atmosphere was filled with joy and laughter as employees competed in games like Tug-of-war, Kanamutti, and Avurudu Kumaraya and Kamari. The participants clad in “Avurudu” attire and had a memorable time, unwinding and enjoying themselves – reinforcing the commitment of the company to fostering a culture of togetherness and camaraderie.

A memorandum of understanding was signed between HNB General Insurance Limited (HNBGI) and  Richard Pieris Finance Limited, which will now facilitate a range of insurance coverage from HNBGI, including an Indoor Surgical Cover to all Richard Pieris Finance Limited Fixed Deposit customers at zero cost.

Mr. Sithumina Jayasundara, Chief Executive Officer of HNBGI shared his views stating “We are delighted to partner and provide our services to the clientele of Richard Pieris Finance Limited, a prestigious Sri Lankan Finance Institute, who like us at HNBGI consistently strives towards providing meaningful solutions to their customers.  I’m confident that this collaboration will add value and benefit customers of RPFL, as they are able to enjoy the plethora of benefits offered by HNBGI

Mr. Lohika Fonseka, Chief Executive Officer, Richard Pieris Finance, opined, creativity is the process that gives life to a new product standing on a new stage, we at Richard Pieris Finance create value through innovative solutions for our customers. Yes, I’m proud to announce our new Fixed Deposit product “AROGYA” coupled with a hospitalization cover from HNB General Insurance. I’m sure this will be a breakthrough investment product in the market and AROGYA product benefits will be enjoyed by all our customers, who seek value added services and lucrative returns for their hard-earned money.

HNB General Insurance Limited has been recognized and bestowed with multiple accolades for maintaining an excellent customer centric service approach both at a customer and enterprise level, continuously innovating and augmenting product offerings.Chief Business Officer - Corporate & Branch Network / General Manager – HNBGI, Mr. Sampath Wickramarachchi, stated, in addition to the personalized services HNBGI offer, we certainly recognize the importance of collaboration as a means to share our expertise and solutions to a wider pool of customers. I’m excited of this partnership with RPFL, rest assured this will enhance their product offering, serving the customer well.

HNB General Insurance Limited (HNBGI) was incorporated in January 2015 and specializes in Motor and Non-Motor Insurance Solutions and is presently one of the fast-growing General Insurance Companies in Sri Lanka, with a network of 56 branches. The Company is ranked within the Top 100 Brands in the country and has been awarded a ‘National Insurer Financial Strength Rating’ of A- (lka) by Fitch Ratings Lanka Limited and has obtained the Great Place to Work® Certification. The Company was awarded the Motor Insurance Initiative of the Year - Sri Lanka award at the Insurance Asia Awards 2021, and is a fully owned subsidiary of HNB Assurance PLC.