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HNB
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Complaints Management

What we do

From Vehicle to Home and Medical

Dedicated to proactively serving a vast spectrum of needs from motor to non-motor and Takaful Solutions, HNB General Insurance is a trusted partner across the island, to both individuals and commercial entities alike. A Subsidiary of HNB Assurance PLC, and member of the HNB Group, HNB General Insurance boasts a network of Branches island wide, servicing its clients in every corner of the island. We are strengthened and led by a our staff and advisor teams located across Sri Lanka, ready to serve our customer base anytime, anywhere. HNB General Insurance has been assigned an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited.

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We prioritize trust and simplicity in all aspects of our services. Our commitment to hassle-free claim settlements ensures that you can rely on us with confidence.

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What we do

Convenient Solutions

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Claimee

An innovative digital solution that simplifies the claims process and eliminates the stress that comes with accidents. So, the next time you find yourself in an unfortunate situation, remember that Claimee is here to help make things easier. Simply call 0114 883 883 for more information.

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ePay

Renew your policy in a matter of minutes. Our convenient online payment gateway will help you make payments easier than ever.

Our Insurance

We offer the Right Insurance Solutions

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Testimonials

What Client's Say

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Testimonials

What Client's Say

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News And Event

Don't Miss Out on Our Latest News and Events, Stay Updated

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HNB General Insurance and Hatton National Bank Renew Adhishtana Partnership

HNB General Insurance and Hatton National Bank Renew Adhishtana Partnership Enhanced Services for Sri Lankans Working Abroad and their loved ones  To offer enhanced services for Sri Lankans working abroad and their loved ones  Adhishtana program underwent significant revamp to better help customers HNB General Insurance Limited (HNBGI), one of the fastest growing general insurance providers and a proud member of the HNB Group, marks a significant milestone with the renewal of its partnership with Hatton National Bank PLC (HNB). This partnership expansion aims to enhance the range of insurance coverage and services accessible to customers enrolled in HNB's Adhishtana loan program. Adhishtana, HNB's savings scheme tailored for Sri Lankan nationals employed abroad, is well-regarded for facilitating pre-departure loans. The partnership between HNBGI and HNB, initiated in 2023 to provide comprehensive insurance coverage to Adhishtana customers, has undergone a significant overhaul in renewal and the revamp introduces a more extensive array of services and benefits, positioning it as the best means of financial security and protection for those seeking foreign employment. In the renewed partnership, HNBGI now covers additional categories of Sri Lankan migrant workers and their immediate family members. The Adhishtana partnership between HNB and HNBGI is conducted in collaboration with the Association of Licensed Foreign Employment Agencies (ALFEA). Sithumina Jayasundara, CEO of HNB General Insurance, conveyed his contentment with the renewed partnership, expressing, "Recognizing the pivotal role played by Sri Lankan employees abroad in contributing to our economy, especially in the current context, it is our national obligation to express gratitude. The revitalized Adhishtana partnership with HNB stands as a significant achievement, as it not only enhances our service for foreign employees but also elevates it to a new level by providing additional benefits and extending coverage to a wider range of professionals." "Given the escalating number of Sri Lankan professionals actively pursuing employment opportunities abroad each month, it is imperative for us to elevate our service offerings and fortify our support for them. The ongoing partnership with HNB GI provides substantial peace of mind to our expanding customer base concerning their financial security and protection. This underscores our commitment as the HNB Group to capitalize on our respective strengths and deliver integrated services that truly resonate with our customers," stated HNB DGM – Retail Banking Group, Sanjay Wijemanne . HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNB General Insurance operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNB General Insurance is committed to creating sustainable value for stakeholders through innovation and care.

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Mrs. Dayalanie Abeygunawardena Appointed to the Director Board of HNB General Insurance

HNB General Insurance proudly announces the appointment of Mrs. Dayalanie Abeygunawardena to its Director Board. Mrs. Abeygunawardena brings with her a wealth of experience and expertise in insurance, management consulting, and leadership development. With over 30 years of senior management experience, Mrs. Abeygunawardena has served in various leadership roles, including Chief Operating Officer at Janashakthi Insurance Company. During her tenure, she led General Insurance operations, facilitated two successful mergers, and championed staff engagement and leadership transformation initiatives. Mrs. Abeygunawardena is a Chartered Insurance Practitioner, a Professional Certified Coach, and holds an MBA from Edith Cowan University, Australia, and an MSc in Business Psychology from Herriot Watt University, UK. As a visionary leader, Mrs. Abeygunawardena has been recognized for her contributions to the industry, receiving the Gold Award in the Banking and Insurance Sector at the 6th Professional and Career Women Awards in 2016. In her new role at HNB General Insurance, Mrs. Abeygunawardena will leverage her expertise to drive strategic initiatives and further strengthen the company's position as a leading insurance provider in Sri Lanka. About HNB General Insurance: HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNBGI operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNBGI is committed to creating sustainable value for stakeholders through innovation and care.

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HNB General Insurance Becomes First Local General Insurance Company to Implement IFRS 17 with WTW as Lead Advisor and using WTW ResQFR solution.

HNB General Insurance, a leading provider of general insurance solutions in Sri Lanka, marks a significant milestone in its journey towards compliance with the International Financial Reporting Standard (IFRS) 17 by becoming the first local general insurance company to implement WTW's ResQ Financial Reporter (FR) and engage WTW as the main advisor for the implementation. The implementation kickoff took place on March 11th, 2024. WTW’s ResQFR is a solution that provides an efficient flexible framework to generate IFRS17 financial statements and the supporting disclosure requirements, saving time and effort for insurers when undertaking end-to-end reporting processes. The IFRS 17 standard is set to be mandatory for insurance entities in Sri Lanka by 2026. This new standard mandates insurers to adopt a fair value approach to measuring insurance liabilities, fostering enhanced transparency and comparability in financial reporting. HNB General Insurance's innovative adoption of ResQFR underscores its unwavering commitment to proactively embracing international best practices. The system positions the company with the requisite tools and capabilities to accurately assess and articulate its financial performance under IFRS 17. “Being the pioneers among general insurance companies in Sri Lanka to embrace WTW's ResQFR solution is a testament to our dedication. This strategic investment reaffirms our resolve towards IFRS 17 compliance, ensuring precision and openness in our financial disclosures. We firmly believe that ResQFR will serve as a formidable asset in navigating the evolving regulatory landscape and realizing our strategic objectives” stated Sithumina Jayasundara, CEO of HNB General Insurance Limited. IFRS 17 signifies a pivotal shift in the insurance sector, ushering in new requirements for financial reporting. By integrating ResQFR, HNB General Insurance stands to reap several benefits, including more robust and efficient financial reporting, improved data management and analytical capabilities, augmented transparency and consistency in financial disclosures, and a competitive edge in the marketplace. "The implementation of WTW's ResQFR signifies a significant step forward for HNB General Insurance," remarked Nalin Subasinghe, Chief Actuarial Officer at HNB General Insurance. "This initiative underscores our commitment to adopting best-in-class solutions for accurate financial reporting under IFRS 17. With ResQFR, we are well-equipped to address the complexities of the new regulatory framework while maintaining transparency and efficiency in our operations." "ResQFR is a calculation and data management solution that takes the complexity out of IFRS 17, so insurance companies can focus on the core activities of their business. It is designed to enable the rapid implementation of IFRS 17 for P&C insurers. We are delighted that HNB General Insurance has chosen WTW and our solution to support them in their journey towards IFRS 17 compliance. Working alongside with our consultants, we are confident that HNB General Insurance can achieve their financial reporting objectives efficiently while maintaining industry-leading standards throughout the process," said Vivek Jalan, Head of Insurance Consulting & Technology, India and Sri Lanka, WTW. About HNB General Insurance HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNB General Insurance operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNB General Insurance is committed to creating sustainable value for stakeholders through innovation and care. About WTW WTW’s Insurance Consulting and Technology business has over 1,600 colleagues operating in 35 markets worldwide. It is a leading provider of advice, solutions and software – primarily to the insurance industry. Its consulting services help clients manage risk and capital, improve business performance, and create competitive advantage – by focusing on financial and regulatory reporting, enterprise risk and capital management, M&A and corporate restructuring, products, pricing, business management and strategy.

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