Jul
HNB Assurance PLC (HNBA) and HNB General Insurance Limited (HNBGI), yet again, secured spots among the prestigious Top 100 Most Valuable Brands in the country, according to the renowned Brand Finance and LMD Business Magazine. Amidst the challenges posed by the pandemic and the economic uncertainty that was widely prevalent in the country, HNBA and its fully owned subsidiary, HNBGI, showed exceptional resilience and agility, proactively responding to customers' changing needs and swiftly adjusting insurance solutions to offer the best possible protection and support, to all its customers. The forward-thinking leadership and consistent customer-centric approach have been instrumental in both companies achieving this milestone, yet again. Mr. Lasitha Wimalaratne, CEO of HNB Assurance PLC, sharing his thoughts on this recognition, stated, “We are incredibly proud of this recognition as it serves as an endorsement to the professional excellence and the service standards offered by HNBA. We have featured in the Top 100 Most Valuable Brands by Brand Finance and LMD for over a decade now and we will continue to be steadfast in our commitment to delivering innovative insurance solutions that cater to the diverse needs of our valued customers, as we have done in the past,. So, I’d like to dedicate this recognition to all members of our staff – who continue to elevate our service standards and offerings.” Echoing similar sentiments, CEO of HNB General Insurance Mr. Sithumina Jayasundara, said, “We are in the business of selling a ‘promise’. Hence, trust and perception play a vital role in the success of our company. As a young brand, I’m delighted to see us grow in rank year after year, which certainly indicates that we are doing the right thing by our customers. I’d also like to express my gratitude to Brand Finance and LMD for this recognition.” In the face of challenging times, there is a prevalent yearning for the luxury, which is peace of mind, expressed Mr. Dinesh Yogaratnam, Chief Marketing and Customer Experience Officer. “During moments of uncertainty, the assurance of safeguarding what matters most becomes paramount, this is what we strive to offer to our customers. This recognition from Brand Finance and LMD further motivates us to continue setting new standards in the industry and cater to the evolving needs of our valued clients.”
Jul
HNB Assurance and HNB General Insurance unveiled their redesigned websites, marking a significant step in their digitization journey. With a refreshed look and enhanced features, the HNB Assurance Group is confident that the new website will assist in their expansion efforts and also help capture the attention of the young tech-savvy audience. Sharing his thoughts on the new website, Mr. Lasitha Wimalaratne, CEO of HNB Assurance, stated, "We are thrilled to introduce our new websites to our customers. In addition to its renewed look and added features, it also showcases our willingness to adjust and embrace technology to meet the evolving needs of our customers. Also, this marks a progressive milestone in our digitization journey and strengthens our position as an agile and customer centric insurance provider in the market." Mr. Sithumina Jayasundara, CEO of HNB General Insurance, highlighted the importance of this initiative and the group’s long-term strategy to revolutionize the insurance industry by embracing new technologies, stating, "This is a small step towards our long-term goal. Our redesigned website reflects our commitment to innovation and customer-centricity. During this year alone we have been able to launch Claimee – a virtual claims assistant and now the website in a fresh new look, which is all about making it convenient for the customer to engage with us. With many similar projects in the pipeline, I believe, we have geared ourselves to take a significant leap in enhancing the experience of customers when engaging with an Insurance services provider. My congratulations to the team behind the successful completion of this project." Mr. Dinesh Yogaratnam, Chief Marketing & Customer Experience Officer, added, "Our new website embodies our focus on delivering convenience to our customers. Technology, today, has enabled us to deliver an immersive experience that caters to the unique preferences of our audience. From obtaining a life insurance policy in just a matter of minutes to reaching out for support or taking a look at our investor information or financials, the new website delivers and caters to every user requirement. I must also thank our partner Xiteb Pvt Ltd and all internal teams who put in the hours to ensure we had a smooth transition all the way from conceptualization to execution. The HNB Assurance website can be accessed via www.hnbassurance.com and the HNB General Insurance website can be accessed via www.hnbgeneral.com.
Jul
HNB General Insurance proudly joined the ranks as one of the most loved brands in the country, according to the renowned business magazine LMD. The company secured a top 03 position, to be one of the most loved General Insurance brands, a recognition that underscores the loyalty and trust customers have developed with the brand, solidifying its position as a beloved and respected name within the General Insurance industry. This well-deserved recognition comes on the backdrop of the impressive performance HNB General Insurance have had during the year, thus far. Showcasing significant growth and a notable climb in the rankings, cementing its position as a trusted and preferred choice among customers. Speaking of this recognition CEO of HNB General Insurance, Mr. Sithumina Jayasundara, stated, “I’m truly proud and honored of this wonderful recognition. To be regarded as one of the top 03 most loved General Insurance brands, especially in such a fiercely competitive industry, is no easy task. As a company, we have truly showcased our dedication to prioritizing our customers' needs and preferences, particularly during the post-pandemic era, solidifying our position as a customer centric brand. Despite being a relatively small player in the industry, we have consistently demonstrated our mettle and outperformed expectations, so, I’d like to dedicate this recognition to all our teams and partners, without whom none of this would be possible.” "As a company, we are genuinely happy and elated of this recognition and I certainly believe this is a result of our customer-first attitude and consistent efforts towards innovation and technology adoption" stated Chief Marketing and Customer Experience Officer, Mr. Dinesh Yogaratnam, "Over the past couple of years we have strived to enhance our customer experience through many initiatives, new product launches and other strategic collaborations, where we have used technology to simplify claims processes and also provide tailored solutions. I’d like to convey my sincere gratitude to our internal teams, partners and most importantly our valued customers for their trust. We certainly will push boundaries and continue deliver outstanding insurance experiences."