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Break the Bias; HNBA & HNBGI Holds Women Empowerment Forums

HNB Assurance PLC (HNBA) and HNB General Insurance Limited (HNBGI) recently held a series of forums focused on all employees with the aim of discussing the topic of biases and barriers and to further the agenda of equity within and outside organizational boundaries. This program featured sessions by Ms. Chiranthi Cooray, General Manager/Chief Transformation Officer of Hatton National Bank PLC and Non-Independent/Non-Executive Director of HNB General Insurance Limited and Professor Arosha Adikaram, Chair Professor of Department of HRM at Faculty of Management and Finance, University of Colombo, who have had a long-standing commitment towards “equity at workplace” agenda. Speaking at the forum, Ms. Chiranthi Cooray expressed her views stating, “Every year, during the month of March we come together to laud, celebrate and pay tribute to the spirit of womanhood, but it should not only be limited to March. Our commitment towards gender equality, breaking the bias and creating a difference where women are valued and celebrated should be renewed every day. Gender inequality manifests in the distribution of resources, work, power or even time. We must truly accelerate our efforts to break all barriers and norms and build a sustainable future of inclusion, diversity and equity for everyone”. Sharing her views, Professor Arosha Adikaram stated, “Every woman is strong, confident, and powerful in her own way and women have achieved great milestones both personally and professionally by immensely contributing to the development of today’s society and economy. As we celebrate the strength of women, we should ensure that women are recognized for their efforts, contribution, hard work, and for balancing multiple roles in their day-to-day lives. It is even more important for everyone in the society to help women to achieve their goals and dreams. Hence, is it crucial to build a world free of all forms of bias, discrimination and stereotypes and inspire women to love themselves, take care of themselves and achieve their heart’s desire”. In demonstrating solidarity to the agenda of breaking barriers, Mr. Lasitha Wimalaratne, Chief Executive Officer of HNBA and Mr. Sithumina Jayasundara, Chief Executive Officer of HNBGI shared their views and pled their fullest commitment. Mr. Dinuka Pattikiriarachchi, Chief Human Resource Officer of HNBA and HNBGI explained the provisions provided at policy level as well as practice to protect and develop all employees. He further explained the duty and responsibility of each other to promote fairness and equity for those who have a lesser voice. In conclusion he added, “Women are not defined by the choice of clothing, lifestyle, or profession but by her strength, knowledge, resilience, confidence, and courage. Women across industries have achieved remarkable milestones and made great strides and whilst saluting all women for their strength and will power to challenge the society and make their voices heard, let’s pledge our support to promote equality, diversity and inclusion in everything that we do and say”. HNB Assurance PLC (HNBA) is one of the fastest growing Insurance Companies in Sri Lanka with a network of 63 branches. HNBA is a Life Insurance company with a rating of ‘A+’ (lka) by Fitch Ratings Lanka for 'National Insurer Financial Strength Rating'. Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Limited (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialize in motor, non-motor and Takaful insurance solutions and is a fully owned subsidiary of HNB Assurance PLC. HNB General Insurance has been assigned a 'National Insurer Financial Strength Rating' of ‘A+’ (lka) by Fitch Ratings Lanka Limited. HNBA is rated within the Top 100 brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won international awards for Brand Excellence, Digital Marketing and HR Excellence including the Great Place To Work® Certification, and won many awards for its Annual Reports at award ceremonies organized by the Institute of Chartered Accountants of Sri Lanka.

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04

March

HNB General Insurance Partners with SampathCards to Make Insurance Easy with 0% Interest Payment Plans

HNB General Insurance, a leading provider of insurance solutions in Sri Lanka, announced a collaborative partnership with Sampath Bank to offer customers 12-month 0% interest payment plans on both motor and non-motor insurance policies. This marks HNB General Insurance’s collaboration with a non-group member bank, significantly expanding its reach and making insurance more accessible for a wider audience across Sri Lanka. Through this partnership, Sampath Bank Credit Cardholders can now enjoy the convenience of budget-friendly installments on their insurance premiums. With no upfront interest charges, customers can spread the cost of their motor, home, travel, medical, or any other non-motor insurance policy over a year, easing financial constraints and making essential coverage more achievable. “We are thrilled to partner with Sampath Bank, a leading bank with a large card base and extensive network in Sri Lanka, to offer this unique benefit to our customers,” said Sampath Wickramarachchi, Chief Business Officer/ General Manager at HNB General Insurance “This collaboration underscores our commitment to making insurance more inclusive and affordable for everyone. By eliminating upfront interest costs, we hope to encourage more people to obtain their insurance and peace of mind.” Shiran Kossinna, Assistant General Manager - Card Centre at Sampath Bank, added, “We are always looking for ways to provide our cardholders with most ‘Valued Deals’. This partnership with HNB General Insurance perfectly aligns with that goal, allowing our customers to manage their insurance expenses more effectively and conveniently.” Key benefits for customers: • 0% interest: Spread the cost of your insurance premium over 12 months without incurring any interest charges. • Wide range of coverage: Available on both motor and non-motor insurance policies offered by HNB General Insurance • Convenience: Pay using your trusted Sampath Bank Credit Card for a seamless experience. • Affordability: Makes essential insurance more accessible by budgeting the cost over time. HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNB General Insurance operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNB General Insurance is committed to creating sustainable value for stakeholders through innovation and care.

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26

February

HNB Assurance Group Surpasses 20% Growth Mark for the Third Consecutive Year

HNB Assurance Group Surpasses 20% Growth Mark for the Third Consecutive Year HNB Assurance Group recorded yet another year of exceptional performance, marking the third consecutive year of achieving a growth rate exceeding 20% in terms of GWP (Gross Written Premium). The year 2023 witnessed the Group achieving remarkable financial milestones and an array of local and international awards, solidifying its position as a frontrunner in the insurance industry. HNB Assurance Group recorded a substantial GWP of LKR 18.7 Bn, showcasing a remarkable growth of 20% compared to the previous year. Reflecting on this achievement, Mrs. Rose Cooray, Chairperson of HNBA and HNBGI, expressed her delight, stating, "To me personally, the remarkable growth trajectory of the HNB Assurance Group stands as a testament to our commitment to delivering value to our stakeholders. Both teams at HNBA and HNBGI performed an outstanding job, leaving no stone unturned, meticulously analyzing every challenge, and capitalizing on every opportunity. This approach to business was imperative, particularly in the aftermath of COVID-19 and the subsequent economic and social upheaval, where we as a nation encountered numerous challenges in diverse forms. In addition to our consistent growth of GWP, over the past three years, we as a group have so much to celebrate. Our Group assets grew by LKR 10 Bn during the year, well exceeding a remarkable total of LKR 51.2 Bn. Further, investment income for the Group surged to LKR 7.2 Bn, representing an outstanding growth of 49% from LKR 4.8 Bn in the preceding year. In terms of the Group’s profits, we recorded a commendable LKR 1.76 Bn in PAT.” Honoring claims plays a vital role in maintaining the trust for any insurance company, “I am proud to note that the HNB Assurance Group honored claims of LKR 6.6 Bn, showcasing a growth of 19% compared to the previous year, aptly demonstrating our position as a reliable partner during our policyholder’s time of need.” explained Mrs. Cooray. “As the Sri Lankan economy steadily makes progress towards recovery, I’m confident that our investments in technology, our teams and their skills along with all the fine-tuning we’ve done to our processes will hold us in good stead and propel us towards greater success”, added Mrs. Cooray. “Consistency has been our main focus and certainly the cornerstone of our success”, said Mr. Lasitha Wimalaratne, CEO of HNB Assurance PLC. At HNB Assurance, our track record speaks for itself. Year after year, we've demonstrated and honored our commitment to our stakeholders and most importantly to our policyholders. This consistency is what set us apart and helped us in being recognized as the Best Life Insurance Company in Sri Lanka by the Indian Chamber of Commerce.” The robust financial performance of HNB Assurance resonated with the numerous accolades garnered throughout the year. “I am delighted to highlight that as a team we have effectively translated our promises into action. Our Profit After Tax (PAT) reached LKR 1.61 Bn, marking a commendable 9% increase from the previous year. Moreover, we surpassed the significant milestone of LKR 10 Bn in GWP, representing a growth of 23%, which is almost twice the industry growth rate. We also witnessed a remarkable growth in our life fund from LKR 24.3 Bn to LKR 30.6 Bn.” Speaking further, Mr. Wimalaratne, added “As we move into 2024, it is going to be pivotal year for HNB Assurance, particularly as we anticipate the fruition of our investment in our core system. This strategic investment is expected to further enhance our operational efficiency and drive sustainable growth.” HNB General Insurance Ltd witnessed an impressive 18% surge in GWP when compared to 2023, a growth from LKR 6.8 Bn to LKR 8 Bn, which is a three-time increase when compared to the industry growth. Throughout the year, the Company's strategic emphasis on product innovation and customer service proved to be pivotal. Mr. Sithumina Jayasundara, CEO of HNB General Insurance, expressed his thoughts on the team's achievements amidst turbulent times. “Despite economic uncertainties and high inflation rates, the team showcased remarkable proficiency in risk assessment and customer management. Our commitment as an organization to deliver exceptional service led us to the prestigious title ‘Most Customer Centric General Insurance Brand’ by the Global Brand's Magazine. Additionally, we secured a top three position among the most loved General Insurance Brands in the country, recognized by the renowned LMD Magazine. Moreover, we made LKR 4.3 Bn in claims, marking a 12% increase from the previous year, reaffirming our commitment to honoring the trust instilled in us by our valued customers.” “In a move to enhance customer value, we also launched the revolutionary ‘HNB General Insurance MotorGuard 3 in 1’ product, offering policyholders the convenience of three insurance coverages within a single annual premium payment. Further, this product not only simplifies their insurance management but also ensures they have the necessary coverage for various aspects of their lives, all under one policy. Additionally, we also introduced "Claimee," a cutting-edge digital claims assistant aimed at revolutionizing how we manage our claim settlement process. With Claimee, policyholders can easily initiate and track their claims through a user-friendly digital interface, eliminating the hassle of traditional paperwork and long waiting times. The launch of 'Project Phoenix' marks yet another significant milestone for us internally, representing a strategic investment aimed at enhancing our operational efficiencies. This internal core system is not merely a short-term fix, but a comprehensive revamp geared towards fostering long-term success and sustainable growth. Through these investments and innovations, I’m confident that our team will continue to drive innovation while delivering exceptional service and creating long-term value for our customers and stakeholders,” added, Mr. Jayasundara. HNB Assurance PLC (HNBA) is one of the fastest growing Insurance Companies in Sri Lanka with a network of 64 branches. HNBA is a Life Insurance company with a rating of 'A-' (lka) by Fitch Ratings Lanka for 'National Insurer Financial Strength Rating'. Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Limited (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialize in motor, non-motor and Takaful insurance solutions and is a fully owned subsidiary of HNB Assurance PLC. HNB General Insurance has been assigned a 'National Insurer Financial Strength Rating' of 'A-' (lka) by Fitch Ratings Lanka Limited. HNBA is rated within the Top 100 brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won international awards for Brand Excellence, Digital Marketing and HR Excellence including the Great Place To Work® Certification, and won many awards for its Annual Reports at award ceremonies organized by the Institute of Chartered Accountants of Sri Lanka.

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16

January

HNB General Insurance Makes a Strategic Leap towards a Futuristic Insurance System with Project Phoenix

In a bold move to accelerate its digital transformation strategy, HNB General Insurance (“HNBGI”) has announced the launch of Project Phoenix, a transformative initiative in collaboration with Azentio Software to implement a world-class Core Insurance System. This ambitious project marks a significant milestone in HNBGI's digital transformation journey, promising unparalleled value to its stakeholders. Project Phoenix signifies HNBGI's unwavering commitment to enhancing efficiency, accuracy, and overall operational effectiveness, ultimately benefiting all stakeholders. "This initiative aligns perfectly with our mission to create sustainable value through innovation," said Sithumina Jayasundara, CEO of HNBGI. "The upgrade and customization brought about by Project Phoenix will propel us to new heights, elevating our competitiveness, operational efficiency, accuracy and agility in a rapidly evolving market. This, in turn, translates to better service delivery for our customers." Azentio Software, a leading banking, financial services & insurance (BFSI) software company headquartered in Singapore, is HNBGI's trusted partner in this transformative journey. With over 25 years of expertise, Azentio serves 1,000+ clients across 65 countries, including 130+ insurance clients in Asia Pacific, the Middle East, and Africa. Azentio ONEInsurance platform allows to launch unique and bold new insurance products quickly, sell aggressively, and engage digitally by transforming into a customer-obsessed organization, while remaining efficient, compliant, and secure. Jatinder Bedi, Vice President – BFSI at Azentio Software, expressed, "We are honored to collaborate with HNBGI on Project Phoenix. Our expertise lies in providing cutting-edge insurance solutions that meet the highest global standards, and we are committed to supporting HNBGI throughout this transformative journey." Project Phoenix transcends mere technological advancement; it signifies a strategic commitment to excellence in the face of rapid industry change. As HNBGI embraces its digital future, it remains steadfast in its dedication to delivering top-tier services and maintaining its position as a trusted insurance provider. This initiative is not just about implementing a new system; it’s about taking flight towards a brighter, more efficient, and customer-centric future. HNB General Insurance (“HNBGI”) is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNBGI operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNBGI is committed to creating sustainable value for stakeholders through innovation and care.

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