HNB General Insurance Relocate its Customer Relations Management Center

  September 30,2020

HNB General Insurance Limited (HNBGI), the fully owned subsidiary of HNB Assurance PLC (HNBA), recently moved its Customer Relations Management Center together with HNBA under one roof, located at No. 131, St. Michael’s Road, Colombo 03. The combined center will facilitate peerless services, extending many conveniences for both Life and General Insurance customers of the Companies.

Sharing his views, Chief Executive Officer of HNBA and HNBGI, Mr. Prasantha Fernando stated, “Service excellence has always been a core pillar in our operations and business philosophies, aiming towards setting new benchmarks in terms of service excellence and delivery. Through this strategic move, customers of both HNBA and HNBGI could avail themselves of revolutionary as well as comprehensive General and Life Insurance Solutions and services under one roof”.

Sharing his thoughts, Chief Operating Officer on HNBGI, Mr. Sithumina Jayasundara stated, “Sustainability of any business is determined by its service excellence and how customers are taken care of, and we at HNBGI have taken measures to ensure going beyond all benchmarks in terms of our service offerings. In addition to the range of service and product offerings, the newly located Customer Relations Management Center offers state-of-the-art facilities to our customers to create a pleasant experience”.

Chief Operating Officer of HNBA Mr. Lasitha Wimalaratne expressed his gratitude stating, “Both the Customer Service teams of HNBA and HNBGI have helped the two Companies set new benchmarks in the industry by offering a superlative service to its customers. And together with our revolutionary product offerings and an exceptional service, the Management remains confident of its constructive way forward”.

HNB Assurance PLC (HNBA) is one of the fastest growing Insurance Companies in Sri Lanka with a network of 63 branches. HNBA is a Life Insurance company with a rating of A (lka) by Fitch Ratings Lanka for ‘National Insurer Financial Strength Rating’. Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Limited (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialize in motor, non-motor and Takaful insurance solutions and is a fully owned subsidiary of HNB Assurance PLC. HNB General Insurance has been assigned a ‘National Insurer Financial Strength Rating’ of ‘’A’’ (lka) by Fitch Ratings Lanka Limited. HNBA is rated within the Top 100 brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won international awards for Brand Excellence, Digital Marketing and HR Excellence including the Great Place to Work® Certification, and won many awards for its Annual Reports at award ceremonies organized by the Institute of Chartered Accountants of Sri Lanka.

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