HNB General Insurance Limited (HNBGI), the fully owned subsidiary of HNB Assurance PLC (HNBA) excels in providing a wide array of motor and non-motor insurance solutions. With its growing product portfolio and customer base, the Company has embarked on a mission to expand its operations across the country. The Company has adapted a well-focused customer-centric approach with the aim of providing an effective, superlative service to its customers.
Sharing his views on the Company’s outlook, Mr. Deepthi Lokuarachchi, Managing Director/CEO of HNBA and HNBGI stated “the general insurance market in Sri Lanka is a highly competitive market. In addition to the fierce competition and a myriad of challenges in the market, the prevailing adverse economic conditions make the market even more challenging for its players. The general insurance market as a whole has taken a stern turn with the increase in the use of vehicles and taxation imposed on vehicles. In addition to these factors, natural catastrophes such as extreme weather conditions, back to back floods have taken a hit on the industry. Due to these extreme conditions, most companies have adapted sustainable business strategies to compete in the market”.
Speaking on the product portfolio of HNBGI, Mr. Lokuarachchi added, “the success of any business within this discipline depends on the steadiness of its distribution channel, competencies of the agents and the nature its products. Over the years HNBGI has showcased an impressive growth, despite adverse market and economic conditions and has introduced a range of diversified products. While motor insurance remains the largest segment of the general insurance market, it comprises of other key segments such as travel insurance, marine insurance, fire insurance, home insurance and HNBGI caters to all these general insurance segments with a range of innovate products. The Company has also taken a step ahead in building tie-ups with a number of other brands and strengthening its Bancassurance channel in order to offer both motor and non-motor insurance solutions with a range of benefits”. Speaking further, Mr. Lokuarachchi added “the Company’s customer centric approach and improved efficiencies in claims settlement, set new benchmarks within the industry and helps in providing a superlative service to our customers”.
HNBGI, which commenced business in January, 2015, specializing in motor and non-motor insurance solutions, is presently one of the fastest growing General Insurance Companies in Sri Lanka, with a network of 56 branches. HNBA, the Parent Company specializing in Life Insurance solutions is ranked within the Top 100 Brands and Top 100 Companies in Sri Lanka and has won multiple accolades for Brand Excellence, Digital Marketing and HR Excellence and many awards for its Annual Reports at award ceremonies organized by the Institute of Chartered Accountants of Sri Lanka and the South Asian Federation of Accountants.
May
HNB General Insurance has recently launched their dedicated hotline '1303', unleashing their latest initiative for enhanced customer experience. The new hotline '1303' is set to be a game changer for both the company and for customers alike by elevating convenience and accessibility to new heights. HNB General Insurance has long been committed to delivering exceptional service and care to its customers across Sri Lanka. And the significance of hotline '1303' lies in its promise of instant assistance and personalized support. Customers can now access expert help with just a simple phone call, eliminating the need for lengthy wait times and cumbersome processes. Whether it's filing a claim, updating a policy, or seeking information, hotline '1303' ensures that customers receive prompt and reliable service at their fingertips. In a statement regarding the launch, Sithumina Jayasundara, CEO of HNB General Insurance, expressed his excitement about the new initiative, highlighting its importance in enhancing customer satisfaction. "We're thrilled to introduce hotline '1303' as part of our ongoing efforts to prioritize customer convenience and accessibility," said Jayasundara. "At HNB General Insurance, we're dedicated to making the insurance experience as seamless as possible for our valued customers." “Beyond the obvious benefits, hotline '1303' also holds significance as a strategic move to elevate the overall service standards and operational efficiency, paving the way for HNB General Insurance to gain a great competitive edge in the market. Direct feedback from customers will also provide valuable insights for the company to continuously improve and innovate its offerings” remarked Dilshan Perera, Chief Transformation Officer of HNB General Insurance. The launch of hotline '1303' marks a significant milestone for HNB General Insurance, signaling its unwavering commitment to delivering excellence in customer service. As the company continues to prioritize convenience and accessibility, hotline '1303' reinforces its position as a trusted partner for all general insurance needs in Sri Lanka.\ About HNB General Insurance: HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNB General Insurance operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNB General Insurance is committed to creating sustainable value for stakeholders through innovation and care.
April
HNB General Insurance and Hatton National Bank Renew Adhishtana Partnership Enhanced Services for Sri Lankans Working Abroad and their loved ones To offer enhanced services for Sri Lankans working abroad and their loved ones Adhishtana program underwent significant revamp to better help customers HNB General Insurance Limited (HNBGI), one of the fastest growing general insurance providers and a proud member of the HNB Group, marks a significant milestone with the renewal of its partnership with Hatton National Bank PLC (HNB). This partnership expansion aims to enhance the range of insurance coverage and services accessible to customers enrolled in HNB's Adhishtana loan program. Adhishtana, HNB's savings scheme tailored for Sri Lankan nationals employed abroad, is well-regarded for facilitating pre-departure loans. The partnership between HNBGI and HNB, initiated in 2023 to provide comprehensive insurance coverage to Adhishtana customers, has undergone a significant overhaul in renewal and the revamp introduces a more extensive array of services and benefits, positioning it as the best means of financial security and protection for those seeking foreign employment. In the renewed partnership, HNBGI now covers additional categories of Sri Lankan migrant workers and their immediate family members. The Adhishtana partnership between HNB and HNBGI is conducted in collaboration with the Association of Licensed Foreign Employment Agencies (ALFEA). Sithumina Jayasundara, CEO of HNB General Insurance, conveyed his contentment with the renewed partnership, expressing, "Recognizing the pivotal role played by Sri Lankan employees abroad in contributing to our economy, especially in the current context, it is our national obligation to express gratitude. The revitalized Adhishtana partnership with HNB stands as a significant achievement, as it not only enhances our service for foreign employees but also elevates it to a new level by providing additional benefits and extending coverage to a wider range of professionals." "Given the escalating number of Sri Lankan professionals actively pursuing employment opportunities abroad each month, it is imperative for us to elevate our service offerings and fortify our support for them. The ongoing partnership with HNB GI provides substantial peace of mind to our expanding customer base concerning their financial security and protection. This underscores our commitment as the HNB Group to capitalize on our respective strengths and deliver integrated services that truly resonate with our customers," stated HNB DGM – Retail Banking Group, Sanjay Wijemanne . HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNB General Insurance operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNB General Insurance is committed to creating sustainable value for stakeholders through innovation and care.
April
HNB General Insurance proudly announces the appointment of Mrs. Dayalanie Abeygunawardena to its Director Board. Mrs. Abeygunawardena brings with her a wealth of experience and expertise in insurance, management consulting, and leadership development. With over 30 years of senior management experience, Mrs. Abeygunawardena has served in various leadership roles, including Chief Operating Officer at Janashakthi Insurance Company. During her tenure, she led General Insurance operations, facilitated two successful mergers, and championed staff engagement and leadership transformation initiatives. Mrs. Abeygunawardena is a Chartered Insurance Practitioner, a Professional Certified Coach, and holds an MBA from Edith Cowan University, Australia, and an MSc in Business Psychology from Herriot Watt University, UK. As a visionary leader, Mrs. Abeygunawardena has been recognized for her contributions to the industry, receiving the Gold Award in the Banking and Insurance Sector at the 6th Professional and Career Women Awards in 2016. In her new role at HNB General Insurance, Mrs. Abeygunawardena will leverage her expertise to drive strategic initiatives and further strengthen the company's position as a leading insurance provider in Sri Lanka. About HNB General Insurance: HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNBGI operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNBGI is committed to creating sustainable value for stakeholders through innovation and care.
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