HNB General Insurance (HNBGI) embarked on a new chapter with the relocation of its Kandy branch to a prime and more accessible location. This strategic move reflects HNBGI's commitment to provide customers with a more modern, customer-friendly experience and to offer a wider range of insurance solutions that cater to their unique needs. Speaking at the opening of the newly relocated branch, Mr. Sithumina Jayasundara, CEO of HNB General Insurance, stated, “I’m extremely delighted to be here in this historic city, to unveil our new branch. We are excited to be able to offer a more comfortable and accessible environment for our clients in Kandy, as we continue to provide them with innovative and reliable insurance solutions. At HNB General Insurance, the reason as to why we have grown multiple times the industry growth rate, over the past couple of years, is simply the standard of our service levels and the relationships we have maintained. Additionally, we have not been shy to embrace any technology that we feel can add value to our customers.” Further, Mr. Jayasundara, thanked all the HNBGI customers for their continued trust and congratulated all the members of the HNBGI staff for their efforts in ensuring the smooth relocation of the Kandy Branch. “Let me extend my sincere thanks to all our customers who have been with us and continue to place their trust on HNBGI. Also, my congratulations to all the teams who worked tirelessly to ensure the swift relocation of this branch.” Mr. Sampath Wickramarachchi, Chief Business Officer - Corporate & Branch Network of HNBGI, sharing his thoughts at the branch opening ceremony, said, “Our commitment to customer satisfaction remains at the forefront of all our operations. I’m delighted to note that this relocation coincides with the introduction of two cutting-edge motor insurance products, Claimee and "03 in 01." These products are designed to provide comprehensive coverage and added convenience to all our HNBGI customers. Claimee simplifies the claims process, ensuring quicker and hassle-free settlements, while "03 in 01" bundles multiple coverage options into a single policy, providing exceptional value and flexibility. Mr. Wickramarachchi also shared his thoughts on HNBGI’s journey, drawing a parallel to the famous saying, "the best views come after the hardest climbs”. “It is gratifying to look back at our journey over the past few years, which certainly hasn’t been a easy task, to see how our collective efforts have yielded such positive results. I want to extend a heartfelt thank you to our exceptional team at HNBGI for their dedication in pushing boundaries and ensuring that we maintain our reputation as one of the most trusted General Insurance service providers, not just in Kandy but throughout the entire country.” HNB General Insurance invites its customers, partners and the community in Kandy to visit the new branch at No. 216, Katugastota Rd, Kandy and experience firsthand, the commitment to excellence and innovation that defines HNBGI.
May
HNB General Insurance has recently launched their dedicated hotline '1303', unleashing their latest initiative for enhanced customer experience. The new hotline '1303' is set to be a game changer for both the company and for customers alike by elevating convenience and accessibility to new heights. HNB General Insurance has long been committed to delivering exceptional service and care to its customers across Sri Lanka. And the significance of hotline '1303' lies in its promise of instant assistance and personalized support. Customers can now access expert help with just a simple phone call, eliminating the need for lengthy wait times and cumbersome processes. Whether it's filing a claim, updating a policy, or seeking information, hotline '1303' ensures that customers receive prompt and reliable service at their fingertips. In a statement regarding the launch, Sithumina Jayasundara, CEO of HNB General Insurance, expressed his excitement about the new initiative, highlighting its importance in enhancing customer satisfaction. "We're thrilled to introduce hotline '1303' as part of our ongoing efforts to prioritize customer convenience and accessibility," said Jayasundara. "At HNB General Insurance, we're dedicated to making the insurance experience as seamless as possible for our valued customers." “Beyond the obvious benefits, hotline '1303' also holds significance as a strategic move to elevate the overall service standards and operational efficiency, paving the way for HNB General Insurance to gain a great competitive edge in the market. Direct feedback from customers will also provide valuable insights for the company to continuously improve and innovate its offerings” remarked Dilshan Perera, Chief Transformation Officer of HNB General Insurance. The launch of hotline '1303' marks a significant milestone for HNB General Insurance, signaling its unwavering commitment to delivering excellence in customer service. As the company continues to prioritize convenience and accessibility, hotline '1303' reinforces its position as a trusted partner for all general insurance needs in Sri Lanka.\ About HNB General Insurance: HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNB General Insurance operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNB General Insurance is committed to creating sustainable value for stakeholders through innovation and care.
April
HNB General Insurance and Hatton National Bank Renew Adhishtana Partnership Enhanced Services for Sri Lankans Working Abroad and their loved ones To offer enhanced services for Sri Lankans working abroad and their loved ones Adhishtana program underwent significant revamp to better help customers HNB General Insurance Limited (HNBGI), one of the fastest growing general insurance providers and a proud member of the HNB Group, marks a significant milestone with the renewal of its partnership with Hatton National Bank PLC (HNB). This partnership expansion aims to enhance the range of insurance coverage and services accessible to customers enrolled in HNB's Adhishtana loan program. Adhishtana, HNB's savings scheme tailored for Sri Lankan nationals employed abroad, is well-regarded for facilitating pre-departure loans. The partnership between HNBGI and HNB, initiated in 2023 to provide comprehensive insurance coverage to Adhishtana customers, has undergone a significant overhaul in renewal and the revamp introduces a more extensive array of services and benefits, positioning it as the best means of financial security and protection for those seeking foreign employment. In the renewed partnership, HNBGI now covers additional categories of Sri Lankan migrant workers and their immediate family members. The Adhishtana partnership between HNB and HNBGI is conducted in collaboration with the Association of Licensed Foreign Employment Agencies (ALFEA). Sithumina Jayasundara, CEO of HNB General Insurance, conveyed his contentment with the renewed partnership, expressing, "Recognizing the pivotal role played by Sri Lankan employees abroad in contributing to our economy, especially in the current context, it is our national obligation to express gratitude. The revitalized Adhishtana partnership with HNB stands as a significant achievement, as it not only enhances our service for foreign employees but also elevates it to a new level by providing additional benefits and extending coverage to a wider range of professionals." "Given the escalating number of Sri Lankan professionals actively pursuing employment opportunities abroad each month, it is imperative for us to elevate our service offerings and fortify our support for them. The ongoing partnership with HNB GI provides substantial peace of mind to our expanding customer base concerning their financial security and protection. This underscores our commitment as the HNB Group to capitalize on our respective strengths and deliver integrated services that truly resonate with our customers," stated HNB DGM – Retail Banking Group, Sanjay Wijemanne . HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNB General Insurance operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNB General Insurance is committed to creating sustainable value for stakeholders through innovation and care.
April
HNB General Insurance proudly announces the appointment of Mrs. Dayalanie Abeygunawardena to its Director Board. Mrs. Abeygunawardena brings with her a wealth of experience and expertise in insurance, management consulting, and leadership development. With over 30 years of senior management experience, Mrs. Abeygunawardena has served in various leadership roles, including Chief Operating Officer at Janashakthi Insurance Company. During her tenure, she led General Insurance operations, facilitated two successful mergers, and championed staff engagement and leadership transformation initiatives. Mrs. Abeygunawardena is a Chartered Insurance Practitioner, a Professional Certified Coach, and holds an MBA from Edith Cowan University, Australia, and an MSc in Business Psychology from Herriot Watt University, UK. As a visionary leader, Mrs. Abeygunawardena has been recognized for her contributions to the industry, receiving the Gold Award in the Banking and Insurance Sector at the 6th Professional and Career Women Awards in 2016. In her new role at HNB General Insurance, Mrs. Abeygunawardena will leverage her expertise to drive strategic initiatives and further strengthen the company's position as a leading insurance provider in Sri Lanka. About HNB General Insurance: HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNBGI operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNBGI is committed to creating sustainable value for stakeholders through innovation and care.
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