HNB General Insurance has recently launched their dedicated hotline '1303', unleashing their latest initiative for enhanced customer experience. The new hotline '1303' is set to be a game changer for both the company and for customers alike by elevating convenience and accessibility to new heights. HNB General Insurance has long been committed to delivering exceptional service and care to its customers across Sri Lanka. And the significance of hotline '1303' lies in its promise of instant assistance and personalized support. Customers can now access expert help with just a simple phone call, eliminating the need for lengthy wait times and cumbersome processes. Whether it's filing a claim, updating a policy, or seeking information, hotline '1303' ensures that customers receive prompt and reliable service at their fingertips. In a statement regarding the launch, Sithumina Jayasundara, CEO of HNB General Insurance, expressed his excitement about the new initiative, highlighting its importance in enhancing customer satisfaction. "We're thrilled to introduce hotline '1303' as part of our ongoing efforts to prioritize customer convenience and accessibility," said Jayasundara. "At HNB General Insurance, we're dedicated to making the insurance experience as seamless as possible for our valued customers." “Beyond the obvious benefits, hotline '1303' also holds significance as a strategic move to elevate the overall service standards and operational efficiency, paving the way for HNB General Insurance to gain a great competitive edge in the market. Direct feedback from customers will also provide valuable insights for the company to continuously improve and innovate its offerings” remarked Dilshan Perera, Chief Transformation Officer of HNB General Insurance. The launch of hotline '1303' marks a significant milestone for HNB General Insurance, signaling its unwavering commitment to delivering excellence in customer service. As the company continues to prioritize convenience and accessibility, hotline '1303' reinforces its position as a trusted partner for all general insurance needs in Sri Lanka.\ About HNB General Insurance: HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNB General Insurance operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNB General Insurance is committed to creating sustainable value for stakeholders through innovation and care.
September
HNBGI Better Tomorrow Marks Its Start with a Successful Community Clean-up Initiative HNB General Insurance launched its new flagship CSR initiative, “HNBGI Better Tomorrow,” with the first community clean-up event held recently. This initiative marks the start of a long-term commitment to sustainability, environmental responsibility, and stronger community engagement. The clean-up targeted a neglected alley adjacent to Nawam Mawatha, a route frequently used by hundreds of daily commuters as a shortcut to the Slave Island Railway Station and offices nearby. Previously littered with debris and waste, the alley had become unhygienic and unpleasant for the local community. More than just a clean-up, this effort reflected HNBGI’s dedication to fostering cleaner, safer surroundings, paving the way for a sustainable future that begins with our people and neighborhoods. Armed with brooms, garbage sacks, and other tools, the HNBGI team worked together to transform the alley into a safe, welcoming, and hygienic pathway for all who pass through. In line with ESG initiatives, HNBGI took the responsibility for maintaining this area, ensuring it remains a clean, safe, and well-kept pathway for the community. “Our vision for HNBGI Better Tomorrow is to create a meaningful, long-term platform where we contribute to both people and the planet,” said Sithumina Jayasundara, Director/ CEO of HNB General Insurance. “By starting with this clean-up, we are setting the tone for many impactful initiatives to come driving positive change step by step and ensuring a better tomorrow for all”. “This initiative goes beyond cleaning,” added Dilshan Perera, Chief Transformation Officer of HNB General Insurance. “It embodies our commitment to sustainable action, stronger community relationships, and building a hygienic, greener environment for everyone.” The event also reinforces HNBGI’s brand promise: Your Trusted Partner to Take on Tomorrow, demonstrating how proactive steps today can create lasting positive impact for communities and the environment. The transformed alley now offers a cleaner, safer, and more pleasant route, turning what used to be a daily challenge into a small moment of comfort for commuters.
December
HNB General Insurance (HNBGI) demonstrated its excellence by securing three prestigious awards at the National Sales Awards 2024, organized by the Sri Lanka Institute of Marketing (SLIM). This premier event is the pinnacle of recognition for sales professionals across industries in Sri Lanka. Reflecting HNBGI’s exceptional sales achievements during the 2023–24 period, the company’s Channel Development Manager, Danidu T. Galappaththi, clinched the coveted Silver Award under the National Sales Manager category. Danidu’s multifaceted contributions have been instrumental in driving HNBGI’s sales success. His leadership encompassed managing a dynamic sales team to achieve enhanced performance, leveraging innovative technologies, and adopting strategies such as product diversification and bundling to penetrate new market segments. In the Territory Manager category, Pulasthi Bandara, HNBGI Malabe Branch Manager, was honored with a Gold Award for his strategic planning capabilities, financial acumen, and strong communication skills which were pivotal in achieving sales targets and implementing best practices. In the same category, Ranga Deshan, Cluster Manager – Colombo South, HNBGI, won a Merit Award for his outstanding efforts in overseeing branch performance. His expertise in branch-level strategy, target achievement, and team development were critical to HNBGI’s consistent growth. Expressing his pride in the sales team’s accomplishments, Sithumina Jayasundara, CEO of HNBGI, stated, “The steady sales growth we have achieved over the last few years is a testament to the dedication and exceptional performance of our sales force. At HNBGI, we ensure their hard work is recognized and celebrated internally but seeing them honored on a national stage is incredibly rewarding. I extend my heartfelt congratulations to our award winners for their outstanding contributions to the company.” These accolades underscore HNBGI’s commitment to fostering a culture of excellence, innovation, and continuous improvement within its sales force. The recognition at SLIM National Sales Awards 2024 solidifies HNBGI’s position as a leader in the industry, driven by a passionate and high-performing team.
November
HNB General Insurance (HNBGI) recently entered into a bancassurance partnership with Commercial Bank of Ceylon PLC, one of Sri Lanka’s largest and most reputed private banks. This strategic partnership marks a milestone in their shared mission to provide innovative, customer-centric insurance solutions. The partnership was formalized by Mr. Sanath Manatunge, Managing Director / Chief Executive Officer of Commercial Bank, and Mr. Sithumina Jayasundara, CEO of HNB General Insurance, during a ceremonial signing. This strategic partnership alliance leverages the strengths of both institutions to deliver unparalleled convenience and tailored insurance options for their customers. Through this collaboration, Commercial Bank’s extensive customer base of over 3.5 million, served through Over 270 branches nationwide, will gain access to HNB General Insurance’s innovative portfolio of general insurance products. These carefully curated offerings are designed to deliver comprehensive coverage, promoting greater inclusivity and peace of mind for Sri Lankans. Commenting on the collaboration, Mr. Sithumina Jayasundara, CEO of HNB General Insurance, stated, “Joining forces with Commercial Bank is a significant milestone for HNBGI. This partnership not only enhances our footprint across Sri Lanka but also reaffirms our dedication to delivering best-in-class insurance solutions to meet the diverse needs of Sri Lankans.” “This partnership reflects Commercial Bank’s commitment to enriching the financial wellbeing of our customers by offering them innovative and tailored solutions. Collaborating with HNB General Insurance allows us to deliver added value and convenience to our clients, aligning with our mission to empower communities across Sri Lanka,” said Mr. Sanath Manatunge, Managing Director/ Chief Executive Officer, Commercial Bank of Ceylon. This collaboration reinforces both organizations' commitment to advancing inclusivity in Sri Lanka while prioritizing customer convenience and satisfaction. HNB General Insurance, as part of the HNB Assurance PLC which in turn is part of the reputed HNB Group and Commercial Bank, widely recognized for their excellence in banking, bring together their expertise to redefine convenience and security, setting a new benchmark for service excellence for customers of both institutions. HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNB General Insurance operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNB General Insurance is committed to creating sustainable value for stakeholders through innovation and care.