HNB General Insurance (HNBGI) was honored as the runner-up in the General Insurance category at the prestigious National Business Excellence Awards (NBEA) 2024. Organized by the National Chamber of Commerce of Sri Lanka, the NBEA celebrates organizations that demonstrate exceptional achievements in corporate governance, performance management, market reach, corporate social responsibility, and financial results. "Our recognition at the NBEA underscores our dedication to innovation and customer-centricity," stated Sithumina Jayasundara, CEO of HNB General Insurance. "We remain committed to leveraging technology and fostering a culture of continuous improvement to deliver superior insurance solutions. Our recent investments across the board exemplify our focus on revolutionizing claims management and maintaining our position at the forefront of the industry." Celebrating its 19th year, the NBEA recognition highlights HNBGI’s commitment to excellence and its significant contributions to Sri Lanka’s socio-economic landscape. This accolade reaffirms HNBGI's position as a leader in the insurance industry, driven by innovation, customer-centricity, and operational excellence. In recent years, HNBGI has made significant strides in enhancing service delivery and operational efficiency through innovation. The company has invested in cutting-edge digital technologies, including digital policy issuance, advanced payment platforms, and mobile-driven claim assessments. These initiatives ensure streamlined processes and superior customer experiences, setting HNBGI apart in the competitive insurance market. A standout initiative, Project Phoenix, in collaboration with Azentio Software, exemplifies HNBGI's commitment to digital transformation. This transformative project aims to implement a state-of-the-art Core Insurance System, enhancing accuracy and operational effectiveness. Additionally, the introduction of New Claimee Health revolutionizes medical insurance claims management, offering customers a seamless and efficient claims processing experience. HNBGI places a strong emphasis on customer satisfaction, conducting rigorous feedback surveys across key touchpoints such as the Help Desk Call Centre and claims processing services. These efforts ensure prompt and effective resolution of customer queries and reinforce HNBGI's reputation for reliability and customer-centricity. About HNB General Insurance: HNB General Insurance is a dedicated partner, addressing a diverse range of insurance needs from motor to non-motor and Takaful solutions for individuals and commercial entities across Sri Lanka. As a subsidiary of HNB Assurance PLC and a member of the HNB Group, HNB General Insurance operates through an extensive network of branches, ensuring comprehensive service coverage throughout the island. Backed by an Insurer Financial Strength Rating of ‘A- (lka)’ by Fitch Ratings Lanka Limited, HNB General Insurance is committed to creating sustainable value for stakeholders through innovation and care.
October
HNB General Insurance (HNBGI) proudly announced the signing of a partnership agreement with the Postgraduate Institute of Management (PIM) affiliated to the University of Sri Jayewardenepura strengthening the collaboration dedicated to advancing leadership excellence, management capabilities and empowering employees to drive sustainable organizational growth. This partnership also marks the continuation of “HNBGI Elevation”, a Management Development Program with the inauguration of the second consecutive batch. HNBGI Elevation is designed to build future-ready managers who will transform the general insurance industry through critical skills in strategic decision-making and leadership development embodying its essence of “Leadership Beyond Limits”. “At HNB General Insurance, we believe that investing in our people is investing in the future,” said Sithumina Jayasundara, Director/CEO of HNB General Insurance. “This partnership with PIM reflects our commitment to nurturing leadership talent, empowering our employees and preparing them to take on tomorrow with confidence. Adding to this, Malsha Munasinghe, Head of Human Resources/ Assistant General Manager at HNB General Insurance stated “HNBGI Elevation is a vital platform that enables our employees to unlock their true potential, build confidence and develop into leaders who can navigate challenges and inspire teams. As we continue with the second batch, we look forward to shaping a culture of growth and leadership that benefits both our employees and the organization as a whole”. Together with PIM, one of Sri Lanka’s most prestigious postgraduate institutes, HNBGI is setting the foundation for a transformative learning journey that will shape the leaders of tomorrow.
September
HNBGI Better Tomorrow Marks Its Start with a Successful Community Clean-up Initiative HNB General Insurance launched its new flagship CSR initiative, “HNBGI Better Tomorrow,” with the first community clean-up event held recently. This initiative marks the start of a long-term commitment to sustainability, environmental responsibility, and stronger community engagement. The clean-up targeted a neglected alley adjacent to Nawam Mawatha, a route frequently used by hundreds of daily commuters as a shortcut to the Slave Island Railway Station and offices nearby. Previously littered with debris and waste, the alley had become unhygienic and unpleasant for the local community. More than just a clean-up, this effort reflected HNBGI’s dedication to fostering cleaner, safer surroundings, paving the way for a sustainable future that begins with our people and neighborhoods. Armed with brooms, garbage sacks, and other tools, the HNBGI team worked together to transform the alley into a safe, welcoming, and hygienic pathway for all who pass through. In line with ESG initiatives, HNBGI took the responsibility for maintaining this area, ensuring it remains a clean, safe, and well-kept pathway for the community. “Our vision for HNBGI Better Tomorrow is to create a meaningful, long-term platform where we contribute to both people and the planet,” said Sithumina Jayasundara, Director/ CEO of HNB General Insurance. “By starting with this clean-up, we are setting the tone for many impactful initiatives to come driving positive change step by step and ensuring a better tomorrow for all”. “This initiative goes beyond cleaning,” added Dilshan Perera, Chief Transformation Officer of HNB General Insurance. “It embodies our commitment to sustainable action, stronger community relationships, and building a hygienic, greener environment for everyone.” The event also reinforces HNBGI’s brand promise: Your Trusted Partner to Take on Tomorrow, demonstrating how proactive steps today can create lasting positive impact for communities and the environment. The transformed alley now offers a cleaner, safer, and more pleasant route, turning what used to be a daily challenge into a small moment of comfort for commuters.
December
HNB General Insurance (HNBGI) demonstrated its excellence by securing three prestigious awards at the National Sales Awards 2024, organized by the Sri Lanka Institute of Marketing (SLIM). This premier event is the pinnacle of recognition for sales professionals across industries in Sri Lanka. Reflecting HNBGI’s exceptional sales achievements during the 2023–24 period, the company’s Channel Development Manager, Danidu T. Galappaththi, clinched the coveted Silver Award under the National Sales Manager category. Danidu’s multifaceted contributions have been instrumental in driving HNBGI’s sales success. His leadership encompassed managing a dynamic sales team to achieve enhanced performance, leveraging innovative technologies, and adopting strategies such as product diversification and bundling to penetrate new market segments. In the Territory Manager category, Pulasthi Bandara, HNBGI Malabe Branch Manager, was honored with a Gold Award for his strategic planning capabilities, financial acumen, and strong communication skills which were pivotal in achieving sales targets and implementing best practices. In the same category, Ranga Deshan, Cluster Manager – Colombo South, HNBGI, won a Merit Award for his outstanding efforts in overseeing branch performance. His expertise in branch-level strategy, target achievement, and team development were critical to HNBGI’s consistent growth. Expressing his pride in the sales team’s accomplishments, Sithumina Jayasundara, CEO of HNBGI, stated, “The steady sales growth we have achieved over the last few years is a testament to the dedication and exceptional performance of our sales force. At HNBGI, we ensure their hard work is recognized and celebrated internally but seeing them honored on a national stage is incredibly rewarding. I extend my heartfelt congratulations to our award winners for their outstanding contributions to the company.” These accolades underscore HNBGI’s commitment to fostering a culture of excellence, innovation, and continuous improvement within its sales force. The recognition at SLIM National Sales Awards 2024 solidifies HNBGI’s position as a leader in the industry, driven by a passionate and high-performing team.
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